Business communication

Just Don’t Say This!

 

If you have ever wondered why your messaging is misconstrued or find that you lapse into cliches at meetings, help is at hand. Bernie Heine identifies what not to say, why not, and what to say instead. 

Two Must-Do Guidelines and Five Clichés to Avoid.

Strategic Review or any meeting

Your strategic review is a rare opportunity to take an objective overview perspective on your business. It is a time for questioning assumptions and a space in which to encourage creativity and involvement. It is not a place for rigid thinking or hackneyed business phrases. In the ideal business world, all meetings should accomplish one or more of four things. They should 1) Generate new ideas to add value. 2) Share information. 3) Build a common purpose and buy-in. 4) Plan what to do to solve current problems and roadblocks.

At your strategic timeout, you should focus on things 1 to 3 with these two goals in mind…

  1. Doing better before doing cheaper. 

“Miracle worker” businesses consistently search for ideas to compete on factors other than price. See our newsletter 3 Rules for Exceptional Business Performance or the video below. 

Typical factors, other than price, that take your business to exceptional profit are durability, functionality, brand, style, etc. Your customers don’t see it on the invoice, but they really appreciate getting it.

  1. Revenue before costs.

 Cutting costs and or shedding assets are too often the default paths taken by “average Joe” businesses. At your strategic review, be sure to put revenue first. In the long run, “miracle worker” businesses can charge premium prices while giving greater apparent value to custom.

 

Phrases identified in this article include:

  • Don’t bring me problems. I want solutions!
  • I’ll get back to you on that.
  • In my opinion…
  • Keep doing what you’re doing.
  • We need to think outside the box

 

Read the full post, Five Things NOT to Say at Your Strategic Review (or at any meeting), on the The Professional Business Coaches website.