business process outsourcing
If you want to know more about the potential benefits, scope, pros and cons of business process outsourcing (BPO) and robotic process automation integration (RPA), check out this article from the knowledge hub on David Burnie’s company website.
Both BPO and RPA aim to achieve the goal of streamlining processes, achieving efficiency and increased productivity, and yielding cost benefits.
BPO and RPA implementations allow organizations to perform back office, internal, and call centre tasks efficiently quickly. This provides enterprises the benefits of overhead cost reduction, improved productivity, better quality, and more.
Both RPA and BPO are most applicable for business processes that are:
- Frequent – consistent daily/weekly volumes
- Repetitive – e.g. data entry tasks
- Rules-based – the process is defined by precise decision rules
- Streamlined – stable, without redundant steps.
Read the full article, Business Process Outsourcing and RPA Integration, on the BPO & RPA knowledge hub at The Burnie Group website.