Customer Management

When the Going Gets Tough…

 

Amanda Setili shares a post that identifies a few ways we can take positive action during the current crisis.

Billions of us worldwide are altering our behaviors during the covid 19 crisis, so that as many people as possible remain safe.

When faced with a tough situation—even something big, like the coronavirus situation—I always ask: how can we mitigate the downside, and create some good?

We are living in strange times, and things are changing every day. Schools are closed and colleges have sent students home; flights, conferences and events have been cancelled; millions of employees are suddenly working remotely. Events this spring are likely to change the way we think, plan and do business for years to come.

 

Areas covered in this article include:

  • Customers
  • Employees, process and finance
  • Suppliers
  • Community
  • Innovation and agility

 

Read the full article, Finding the Positive, Even in Challenging Times, on the Setili website.