Scaling

Welcoming new member Rashay Jethalal

Umbrex is pleased to welcome Rashay Jethalal.  Rashay has over 20 years of experience in North American financial services and a deep passion for scaling modern businesses.  He had led businesses in asset management (Purpose Investments) and transaction banking (CIBC) and a proven track record of providing strategic advice in both capital markets and retail banking.  He enjoys working with early stage and rapidly scaling new ventures, particularly in the fintech space.  Rashay has deep acumen in growth strategy and transformation.  He lives in Toronto, with his wife and two daughters, and is an avid basketball fan. In his spare time, he also enjoys angel investing.

The Nuts and Bolts of Best Practices

 

When building a bicycle for his daughter, Azim Nagree was reminded of the importance of two key components of best practices: process and documentation.

Last week, my daughter turned 4 and I found myself, late at night, trying to build her new birthday bike. The task would have been made easier if the instructions were decent, but unfortunately, they were written poorly so I ended up just trying to figure it out myself. What should have been a one hour project ended up consuming 3 hours of my time, as well as most of my patience and sanity (why would part A connect to part F – doesn’t it make sense for A to connect to B?!?)

As I struggled with the joining the “G-Connector Bracket” to the “U-Slide” but making sure that the “Circle Washer” was in the right place, I realized how this same struggle applies to the workplace. When someone is faced with doing something for the first time, we oftentimes do not set them up for success – instead, we let them either figure it out on their own or rely upon the dissemination of tribal knowledge (i.e. they ask one of their peers who gives them verbal guidance on how to do that particular task).

 

Included in this article examples of:

  • Processes
  • Documentation
  • Implementation

 

Read the full article, How Building a Bike Reminded Me of the Importance of Scaling, on LinkedIn.