Carlos Castelan’s company blog provides five questions to help you think about and prepare for the future post COVID-19.
To say that 2020 has been a challenging year for everyone is an understatement. The last six months have brought an enormity of difficulties and change to both the world of retail and the global population. While we don’t have the fabled Sports Almanac to identify future results, we wanted to share five questions that we have used with our clients to help plan for the second half of the year:
1: How are you supporting your current employees and remaining agile to meet new opportunities?
COVID-19 has disrupted our lives and added challenges from homeschooling young children to caring for family members. This is no ordinary time and it is also an extraordinary opportunity for leaders to demonstrate empathy for what is happening in their team’s lives.
It’s imperative to demonstrate to all employees that people come first and that their whole lives are welcome at work regardless of whether the impacts are visible. This can take the form of extending certain benefits to help manage through those challenges such as flexible work schedules, childcare reimbursements, and family care leave. It means providing adequate sick leave and income stability to those battling the virus to ensure their recovery and the safety of their colleagues. Target, for example, temporarily raised wages, provided free backup childcare for loved ones, and up to 30 days of paid leave for team members 65 or older, pregnant, or with underlying medical conditions.
This is also a critical moment to be agile to meet new opportunities. Essential businesses are having to flex up to meet a surge in demand. How can they quickly and safely identify and onboard talent? As retailers accelerate digital transformation initiatives like online ordering and curbside fulfillment, how can they shift resources to accelerate and deliver on those initiatives? Nowhere was this more critical than Walmart, the nation’s largest grocer, which has aggressively leaned into curbside pickup. To rapidly hire over 150,000 team members, they launched an expedited recruitment process and partnered with companies across restaurants, hospitality, and retail that had furloughed workers, in some cases going from application to offer within 24 hours.
The remaining four questions explore:
- Customer retention and relationships
- Impact on your industry and and competitors
- Impact on suppliers and supply chain
- Lower revenue
Read the full article, Back to the future: five questions to help you jump ahead in 2020, on the Navio Group website.
Eric Hiller provides a short introductory article and a link to a forthcoming webinar on Thursday, May 28, 2020, that explains how to keep a supply chain up and running during COVID-19 and into the future.
The old world…
So, you had a supply chain, and you thought it was pretty “optimized.”
Yeah, you could improve it here and there, but you had wrung out 95%+ of the addressable waste.
To really make progress, you would need to make MAJOR changes (new suppliers, locations, etc.), but there just is always other stuff to do.
The new world…
Then Corona happens!!!!
Your tidy and luxurious platform is now burning.
Now you have no choice but to DO SOMETHING different.
Cost was really important and you thought delivery and quality were assured.
Now delivery is a huge problem (maybe quality too.)
The future world…
What do you do short term? What do you set up in the future to stop this from happening again?
Read the article, Corona Supply Chain Blues — what to do about cost, when delivery is a problem, and find links to the webinar on the Hiller and Associates website.
Eric Hiller unrolls a few facts behind the need to hoard toilet paper (TP) as he shares his knowledge on the supply chain in this article recently published on MarketWatch.
One of the bizarre phenomena that we have been experiencing in the United States during the visit of our unfriendly visitor from Wuhan, the SARS-COV-2 virus which causes COVID-19 disease, is the strange behavior of people to irrationally hoard toilet paper (TP). I admit, this is one thing that I did not expect, nor did I expect it to go on for so long. I told my wife two to three weeks ago that this would not be a problem, because of the reasons that will be discussed in this article. But I admit, so far this problem has not resolved itself.
I feel pretty competent to talk on this subject, not only because I know the product so intimately, but also because I spent a summer at the East River plant of Procter & Gamble in Green Bay, Wisconsin making TP. I was interning as an undergraduate as a process engineer implementing statistical process control and machine center lining (exciting stuff… yes, I know). It just so happened that I was working on the “converting” floor for Charmin, Charmin Ultra, and Banner toilet paper. This, where you take finished rolls, that is the size the Jolly Green Giant must use (maybe 12 feet tall and 8 feet in diameter, weighing a couple of thousand pounds), and progressively unroll and cut them up until they end up in cases shipping to your friendly grocery store or another outlet.
So, when it comes to TP, I know my… stuff.
Facts included in this article:
- The US supply chain
- Why people are hoarding TP
- The cure for TP shortage
Read the full article, Three Sheets to the Wind, on the MarketWatch website.