Podcast: Customer Relations

Unleashed, hosted by Umbrex Co-Founder Will Bachman, is the podcast that explores how to thrive as an independent professional.

Episode 380: Stefan Kolle on the Customer Experience

  Stefan Kolle is the co-founder, Managing Director and Chairman of the Board of Futurelab, a company that helps businesses improve their marketplace through meaningful innovation in customer experience. On today’s show, Stefan shares a few case studies and we discuss customer centricity and customer experience. Key points include: 02:19: Assessing the state of customer


Episode 375: Stacy Sifleet on Customer Value Strategy

Stacy Sifleet is a lean process consultant. She helps manufacturers, distributors and service-based companies improve their profit through sharper price strategy while providing customers with the services or products they want. 


Episode 373: How to Collect Fees on Time

  Lessons learned from collecting payment on over 1,500 invoices: 1. What to include in the contract 2. Questions to ask after the contract is signed 3. What to include on your invoice 4. How to follow up after sending your invoice  


Episode 354: Philipp Humm on Ethos. Pathos. Logos. The foundations of a good story

Philipp Humm is a storytelling coach who teaches how to apply the fundamentals of storytelling to sales, marketing, management, and connecting with your business audience.